Orlune Terms and Conditions

Last updated: 11th August 2026

Welcome to Orlune. These terms explain how the Orlune app works, what you can expect from us, and what we expect from you. We have written them in plain English because you should be able to understand what you are agreeing to.

By creating an account, you agree to these terms. If you do not agree with them, please do not use Orlune.

How these terms are organised

These terms are in two parts.

• Part 1 applies to everyone who uses Orlune.

• Part 2 applies additionally if you apply to list in our expert directory. If anything in Part 2 conflicts with Part 1, Part 2 takes priority for anything to do with your expert listing.

Part 1 — Terms for all members

1. Who we are

Orlune is operated by ORLUNEUK LTD, a company registered in England and Wales under company number 16254968.

Registered office: 7 Cloverleaf Court, Rhodesia, Worksop, S80 3GU

You can contact us at harriet@orluneuk.com.

We are registered with the Information Commissioner's Office under reference ZC025709.

In these terms, "we", "us" and "our" mean ORLUNEUK LTD. "You" and "your" mean you, the person using Orlune.

2. Who can join

To use Orlune you must:

• Be 18 or over

• Be a woman

• Give us accurate information about yourself

• Use Orlune for lawful purposes

Orlune is a single-sex service provided under Schedule 3 of the Equality Act 2010. We restrict membership to women because Orlune exists to address the isolation experienced by women building businesses, and a women-only space is necessary to achieve that. Trans women are welcome in Orlune.

You can join from anywhere in the world. Orlune is run from the UK, and your account information is stored in the UK.

Some of the services we rely on to run the app are based outside the UK, including in the United States. That means some of your information is transferred internationally. Where that happens, we make sure the right legal safeguards are in place. Our Privacy Policy explains exactly which services these are and how we protect your data.

By joining, you understand and accept that.

3. Your account

Membership of Orlune is free. There is no charge to create an account, join the community, post, or attend free events.

When you create an account you will need to give us your name, email address and business name, and upload a profile photo.

You are responsible for keeping your login details secure and for everything that happens on your account. Tell us straight away if you think someone else has access to it.

You may only hold one account, and you must not create an account on someone else's behalf or pretend to be someone you are not.

4. Your profile is visible to other members

Everything on your profile, including your name, photo, business name and anything you post, is visible to every other logged-in Orlune member.

Orlune profiles are not public on the internet and are not indexed by search engines. But please treat everything you share as visible to the whole community, because it is. Do not post anything you would not be comfortable with every member seeing.

Do not include personal information you would not want shared, such as your home address, phone number or bank details.

5. Community rules

Orlune only works if it stays a place people actually want to be. So:

Do:

• Be kind, honest and useful

• Give credit where it is due

• Respect other members' confidences and ideas

• Report anything that does not sit right

Do not:

• Bully, harass, insult, intimidate or humiliate anyone

• Post anything hateful, discriminatory, threatening or obscene

• Post, share or ask for any content that sexualises, exploits or endangers a child. We remove this immediately and report it to the authorities. See section 8.

• Spam the community, or use Orlune primarily to sell to other members

• Post anything unlawful, or anything that infringes someone else's copyright, trade mark or other rights

• Share other members' content, screenshots or information outside Orlune without their permission

• Impersonate anyone

• Scrape, copy or harvest member data

• Try to break, hack or reverse-engineer the app

We may remove content or suspend accounts that break these rules. For serious breaches, we may close an account permanently and without notice.

6. Your content stays yours

You own everything you post on Orlune. We do not claim ownership of it and we will never sell it or license it to anyone else.

To make the app work, you give us permission to store, host and display your content within Orlune. That is all this permission covers, and it ends when you delete the content or your account.

You confirm that you have the right to post what you post, and that it does not break anyone else's rights.

Using your content in our marketing

Sometimes we would like to share something from inside the community in Orlune's marketing, for example a post, a question or a piece of feedback.

We will not do this without asking you first. You can also tell us at any time that you would rather we did not, and we will not ask again.

If you have opted in and change your mind, email us and we will stop using it going forward.

7. Reporting and moderation

If you see something that breaks these rules, report it in the app or email us.

We aim to review every report within 72 hours. We may remove content, warn a member, suspend an account or remove someone permanently, depending on what has happened.

We will not always be able to tell you the outcome of a report about another member, because of that person's privacy.

Moderation is carried out by the Orlune team. We do our best, but we cannot review everything posted on the app before it appears, and we are not responsible for content posted by members.

8. Child safety and harmful content

Orlune is an adults-only community. You must be 18 or over to use it, and Orlune is not intended for or directed at children.

We have zero tolerance for child sexual abuse and exploitation (CSAE), and for child sexual abuse material (CSAM). This covers any content or behaviour that sexualises, exploits, endangers or abuses a child, and any attempt to use Orlune to groom, traffic or harm a child.

The following are strictly prohibited on Orlune:

• Child sexual abuse material of any kind, including photos, videos and computer-generated imagery

• Any content that sexualises a child

• Grooming, or any attempt to contact, exploit or endanger a child through Orlune

How to report it. If you see anything on Orlune that concerns you, including any content involving a child, report it straight away using the Report option in the app, or email us at harriet@orluneuk.com. Reports of this kind are treated as an absolute priority.

What we do. When we become aware of CSAE or CSAM on Orlune, we act immediately. We remove the content, suspend or permanently remove the account responsible, preserve information where we are required to, and report it to the appropriate authorities. In the UK we report to the Internet Watch Foundation (www.iwf.org.uk), and we cooperate with law enforcement, including the National Crime Agency, as required. For members outside the UK, we report to the relevant authorities in the appropriate country.

We comply with all applicable child safety laws.

Our child safety point of contact is Harriet Colman, who can be reached at harriet@orluneuk.com.

9. The Orlune group chat

We may invite you to join an Orlune group chat hosted on Slack.

Slack is a separate service run by a third party. It is not part of the Orlune app and it is not covered by these terms. If you join, you are also agreeing to Slack's own terms and privacy policy.

Please note:

• When you join, your name and the email address you use to join may be visible to other people in the workspace.

• Anything shared in the group chat is outside Orlune's moderation. We will do what we can, but we do not control the platform.

• Joining is entirely optional.

10. The expert directory

Orlune lists independent experts who offer services to business owners.

We are an introducer, nothing more. If you engage an expert you find through Orlune:

• The agreement is between you and them. Orlune is not a party to it.

• We do not receive any payment or commission from that arrangement.

• We do not supervise, manage or take part in the work.

• We are not responsible for the quality of the work, the outcome, the price, or anything that goes wrong.

What our review actually means. Experts in the directory are hand-picked and personally reviewed by the Orlune team. We look at their track record, their reviews, the services they offer and who they have worked with. We form a view on whether they are good to work with.

We do not verify qualifications, professional memberships, insurance, licences or accreditations. Please do your own checks before you engage anyone, exactly as you would with any other supplier.

If you have a poor experience with an expert, tell us. We cannot resolve the dispute for you, but it will inform whether they stay in the directory.

*(If you want to list as an expert yourself, see Part 2.)*

11. The business toolkit and affiliate links

The Orlune toolkit contains tools, services and discounts from other companies.

Some of these links earn Orlune a commission. It never costs you more, and it helps keep Orlune free for members. Where a link earns us a commission, we mark it clearly.

Some partners give Orlune members a discount or a perk. Others pay us a commission but do not offer members anything extra. We show you which is which, because you should know.

Everything in the toolkit is provided by a third party. We are not responsible for their products, services, pricing or support, and your agreement is with them, not us.

12. Events

Orlune events fall into two categories, and it matters which is which. We label every event in the app so you can tell.

Orlune events

These are organised and run by us. We hold public liability insurance for our own events.

Tickets for Orlune events can be refunded up to 14 days before the event date. Within 14 days of the event we cannot offer refunds, because at that point costs are committed. If we cancel an Orlune event, you get a full refund.

Member-organised events

Any member can create an event and invite the community. This is the point of Orlune, and we love that it happens. But you need to understand how it works.

If you organise an event:

• You are the organiser, not us. Orlune is the noticeboard.

• You are responsible for your own public liability insurance, and you must confirm you have appropriate cover before your event goes live.

• You are responsible for the venue, licences, safety, accessibility and anything else the event needs.

• You set your own refund policy and you must show it clearly when people book.

• You handle refunds, cancellations and complaints yourself. We do not process them.

• If you need to change or cancel, tell attendees as soon as you reasonably can.

• You must not use Orlune events to mislead people, run anything unlawful, or sell something other than what you advertised.

If you attend a member-organised event:

• Orlune does not organise, vet, inspect or insure it.

• Orlune is not liable for anything that happens at it.

• Your agreement, including on refunds, is with the organiser.

• Please use your judgement, as you would with any event you found anywhere else.

We may remove an event listing at any time if we have concerns about it.

13. Emails from us

We will send you emails you need in order to use Orlune, such as sign-in details, booking confirmations and important account or service updates. These are part of the service and you cannot opt out of them while you have an account.

Marketing emails, such as the Orlune newsletter, are separate and entirely optional. You only get them if you tick the box to say you want them, and you can unsubscribe at any time using the link in any email.

14. Analytics and how we use the app data

We use analytics to understand how Orlune is being used, so we can make it better. We also use error reporting so we know when something breaks.

Analytics is optional and we ask you first. When you first open the app you can choose whether to allow it. If you say no, we do not collect it, and the app works exactly the same either way. You can change your mind at any time in your settings.

Error reporting is part of running the app safely and cannot be switched off. It collects technical information such as your device model, operating system and what went wrong. It does not tell us anything about what you post or who you are talking to.

Both of these services are provided by companies based outside the UK. Our Privacy Policy sets out who they are and what safeguards we have in place.

15. Leaving Orlune

You can delete your account at any time from within the app, or by emailing us.

When you delete your account:

• Your profile, photo and personal details are removed

• Your posts, comments and likes are permanently deleted

• Your data is removed from our live systems straight away, and from our encrypted backups within 7 days

• Two things are kept. Any events you organised stay in the app so other members are not affected, but your name is removed and you appear only as a "deleted user". And we keep payment records where the law requires it, for six years.

Deleting your account does not automatically remove you from the Slack group chat. You will need to leave that yourself.

Some parts of these terms continue to apply after you leave, including the sections on liability and governing law.

16. We can suspend or close accounts

We may suspend or close your account if:

• You break these terms

• We reasonably believe you are putting other members at risk

• You are using Orlune unlawfully or fraudulently

• We are required to by law

Where it is appropriate and safe to do so, we will tell you why. In serious cases we may act immediately and without notice.

17. Orlune's own intellectual property

The Orlune name, logo, branding, app, design and content belong to us. You cannot copy, reproduce, modify or reuse them without our written permission.

18. What we are and are not responsible for

Orlune is a community platform. We do our best to keep it running well and to keep it a good place to be, but:

• We do not guarantee the app will always be available or fault-free

• We are not responsible for the accuracy of anything posted by members

• Nothing on Orlune is professional advice. Members and experts share opinions and experience, not regulated financial, legal, tax or medical advice. Get proper advice before making decisions about your business.

• We are not responsible for third party services, including experts, event organisers, toolkit partners, Slack or Stripe

• We are not responsible for anything that happens between members, online or in person

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Subject to that, we are not liable for business losses, lost profit, lost data, lost opportunity, or any indirect or consequential loss.

Since membership is free, our total liability to you for anything connected with your use of Orlune as a member is limited to £100. (If you are an expert, a separate limit applies to your listing. See section 33.)

19. Changes to these terms

We may update these terms from time to time, for example if we add new features or the law changes.

If a change is significant, we will give you at least 30 days' notice by email or in the app before it takes effect. If you are not happy with a change, you can delete your account.

Smaller changes, like fixing a typo or clarifying wording, may take effect straight away.

20. General

Governing law. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live outside England and Wales, you may still have rights under your local consumer law, and nothing here takes those away.

If part of these terms does not work. If any part of these terms turns out to be unenforceable, the rest still applies.

Transferring these terms. We may transfer our rights and obligations under these terms to another business. You cannot transfer yours.

Complaints. Email us at harriet@orluneuk.com and we will do our best to sort it out.

Part 2 — Additional terms for experts

These terms apply if you have applied to list as an expert in the Orlune directory. They are in addition to Part 1, which applies to you as a member. If Part 1 and Part 2 conflict, Part 2 takes priority for anything to do with your listing.

Please read Part 2 before you pay. By paying the annual fee you are agreeing to it.

These terms are between two businesses. You are listing your services commercially, so consumer protection rules such as the 14 day cooling off period do not apply. Please make sure you are happy before you pay.

In Part 2, "you" and "your" mean you, the expert.

21. Becoming an Orlune expert

1. Create an Orlune member account in the usual way

2. Apply to be listed in the expert directory

3. We review your application

4. If we accept you, you pay the annual fee

5. Your listing goes live

We do not have to accept every application, and we do not have to give a reason for turning one down. We may also keep applications open, waitlist a category, or close a category entirely.

22. What you are paying for

The fee is £299 per year.

We are not VAT registered, so no VAT is charged and no VAT invoice can be issued.

Payment is taken through Stripe. Stripe's own terms apply to the payment itself.

Your fee buys you:

• Your listing in the Orlune expert directory for 12 months from the date it goes live

• A profile showing your name, business, photo, services, and the information you provide

• Visibility to every Orlune member

• The ability to be contacted and booked by members through the app

• Inclusion in Orlune's promotion of the directory, at our discretion

Your fee does not buy you:

• Any guarantee of enquiries, bookings, clients or revenue

• Any guaranteed position, ranking or placement within the directory

• Any specific amount, frequency or type of marketing

• Exclusivity in your category, or any limit on how many other experts we list

• Any right to be featured in a particular post, email or campaign

Please read that second list carefully. We will promote the directory and we want you to get work from it, because that is the whole point. But directory results depend on many things we cannot control, and we are not able to promise you an outcome. If you are only interested in listing on the basis of guaranteed leads, this is not the right fit and you should not pay.

23. Placement in the directory

Founding cohort experts receive premium placement in their category as part of their fee.

In future, once a category holds four or more experts, we may offer paid top placement as a separate optional upgrade. Buying a listing does not entitle you to it, and we may change how the directory is ordered and displayed at any time.

24. What we check, and what we do not

We hand-pick and personally review every expert. We look at your track record, your reviews, the services you offer and who you have worked with, and we form a view on whether you are good to work with.

We do not verify your qualifications, professional memberships, insurance, licences, accreditations or regulatory status. Our review is a commercial judgement, not a formal vetting process, and we describe it that way to members.

You are responsible for the accuracy of everything in your listing.

25. Your obligations as an expert

By listing with us, you confirm and agree that:

• Everything in your listing is accurate, current and not misleading

• You have the legal right to offer the services you are advertising

• You hold any qualifications, registrations, licences or regulatory permissions your work requires, and you will keep them

• You hold appropriate professional indemnity and public liability insurance for the work you do

• You will comply with all laws that apply to you, including data protection, advertising standards and any rules of your professional body

• You will treat Orlune members professionally, respectfully and honestly

• You will honour what you agree with members on scope, timing and price

• You will tell us promptly if anything material changes, including losing an accreditation, insurance or regulatory permission

• You will not use member details obtained through Orlune for bulk marketing, cold outreach or anything they have not agreed to

• You will not use Orlune to solicit members away from the platform in order to avoid these terms

26. Your relationship with members

We are an introducer. We are not a party to anything you agree with a member.

• Any contract for your services is between you and the member

• You set your own prices, terms, scope and refund policy

• Members pay you directly. We take no commission and no cut

• We do not supervise, manage, review or take any part in the work

• We are not responsible for the work, the outcome, disputes, non-payment or anything else arising between you and a member

You are responsible for having your own terms of business in place with any member you work with.

27. Your listing content

You keep ownership of your logo, photos, copy and anything else you give us for your listing.

You give us permission to display, store, reproduce and reformat that content in the Orlune app, on orluneuk.com, and in Orlune's marketing of the directory, for as long as you are listed and for a reasonable period afterwards in archived material. We may resize, crop or restyle content so it fits the design.

You confirm you own that content or have permission to use it.

28. Reviews and feedback

Members may leave reviews and feedback on your listing.

• Reviews are members' own opinions, and we do not verify them

• We do not remove negative reviews simply because you would like us to

• We will remove reviews that are abusive, defamatory, obviously fake or in breach of our community rules

• Persistent poor feedback may affect whether we renew your listing

29. The expert fee is non-refundable

The £299 annual fee is non-refundable. It covers your listing for 12 months regardless of how many enquiries, bookings or clients you receive.

There are two exceptions:

• If we close the directory during your listing period, we will refund you pro rata for the months remaining

• If we remove your listing without you having breached these terms, we will refund you pro rata for the months remaining

If we remove your listing because you have breached these terms, or because of your conduct towards members, no refund is due.

If you decide to withdraw your listing early, no refund is due.

30. Renewal

Your listing runs for 12 months.

Your listing does not renew automatically. We will email you at least 3 months before it expires to invite you to renew. If you do not renew, your listing is removed on the expiry date.

We may change the fee for future years. Any change will be confirmed to you before renewal, and you are free not to renew.

We are not obliged to offer renewal, and we may decline to renew a listing at our discretion.

31. Suspending or removing your listing

We may suspend or remove your listing, without refund, if:

• You breach these terms or any other part of the Orlune Terms and Conditions

• Your listing is inaccurate or misleading

• We receive credible complaints about your conduct or your work

• You lose a qualification, insurance or permission your work requires

• You behave in a way that damages Orlune's reputation or harms members

• You are using Orlune to spam or aggressively sell to members

• We are required to by law

Where it is appropriate and safe to do so we will raise it with you first and give you a chance to put it right. For serious issues, particularly anything involving member safety, we may act immediately.

You can withdraw your listing at any time by emailing us. It will be removed within 5 working days.

32. Your data protection responsibilities as an expert

Where you receive members' personal data through Orlune, you are an independent data controller of that information and responsible for handling it lawfully.

That means you must:

• Only use member data for the purpose it was shared with you

• Not add members to marketing lists without their clear consent

• Keep it secure

• Respond properly if a member asks you to delete their data

• Have your own privacy policy covering what you do with it

How we handle your data as an expert is covered in the Orlune Privacy Policy. Some of the services we use to run Orlune are based outside the UK, including in the United States, so some of your information is transferred internationally with appropriate safeguards in place. The Privacy Policy sets out the detail.

33. Expert liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Subject to that:

• We are not liable for any loss of profit, revenue, business, opportunity, goodwill or anticipated savings

• We are not liable for any indirect or consequential loss

• Our total liability to you for anything connected with your listing is limited to the fee you have paid in the 12 months before the claim

This limit applies to your expert listing. For your use of Orlune as a member, the limit in section 18 applies.

You agree to cover us for any claim, loss or cost we incur because of your work for a member, your listing content, or your breach of these terms.

34. Changes to these expert terms

We may update Part 2. If a change is significant, we will give you at least 30 days' notice by email before it takes effect. If you are not happy with a change, you can withdraw your listing, though the fee for the current period remains non-refundable unless section 29 applies.

35. Expert-specific general terms

The general terms in section 20 (governing law, severance and transfer) also apply to Part 2. In addition:

Not a partnership. Nothing in these terms makes you our employee, agent, partner or representative. You are an independent business.

Whole agreement. Part 1, Part 2 and the Orlune Privacy Policy are the whole agreement between us about your listing. They replace anything said or written beforehand.

36. Contact us

ORLUNEUK LTD

7 Cloverleaf Court, Rhodesia, Worksop, S80 3GU

Company number 16254968

Email: harriet@orluneuk.com