Orlune Terms and Conditions

Last updated: [11th August 2026]

Welcome to Orlune. These terms explain how the Orlune app works, what you can expect from us, and what we expect from you. We have written them in plain English because you should be able to understand what you are agreeing to.

By creating an account, you agree to these terms. If you do not agree with them, please do not use Orlune.

1. Who we are

Orlune is operated by ORLUNEUK LTD, a company registered in England and Wales under company number 16254968.

Registered office: 7 Cloverleaf Court, Rhodesia, Worksop, S80 3GU

You can contact us at [harriet@orluneuk.com].

We are registered with the Information Commissioner's Office under reference ZC025709.

In these terms, "we", "us" and "our" mean ORLUNEUK LTD. "You" and "your" mean you, the person using Orlune.

2. Who can join

To use Orlune you must:

• Be 18 or over

• Be a woman

• Give us accurate information about yourself

• Use Orlune for lawful purposes

Orlune is a single-sex service provided under Schedule 3 of the Equality Act 2010. We restrict membership to women because Orlune exists to address the isolation experienced by women building businesses, and a women-only space is necessary to achieve that. Trans women are welcome in Orlune.

You can join from anywhere in the world. Orlune is run from the UK, and your account information is stored in the UK.

Some of the services we rely on to run the app are based outside the UK, including in the United States. That means some of your information is transferred internationally. Where that happens, we make sure the right legal safeguards are in place. Our Privacy Policy explains exactly which services these are and how we protect your data.

By joining, you understand and accept that.

3. Your account

Membership of Orlune is free. There is no charge to create an account, join the community, post, or attend free events.

When you create an account you will need to give us your name, email address and business name, and upload a profile photo.

[IF FACE PHOTO REQUIREMENT ADOPTED: Your profile photo must be a clear photo of your own face, unobstructed and recognisable. This helps keep Orlune safe, particularly for members meeting each other in person. We review profile photos before an account becomes active, and we may ask you to replace a photo that does not meet this requirement. Accounts without a valid photo will remain inactive.]

You are responsible for keeping your login details secure and for everything that happens on your account. Tell us straight away if you think someone else has access to it.

You may only hold one account, and you must not create an account on someone else's behalf or pretend to be someone you are not.

4. Your profile is visible to other members

Everything on your profile, including your name, photo, business name and anything you post, is visible to every other logged-in Orlune member.

Orlune profiles are not public on the internet and are not indexed by search engines. But please treat everything you share as visible to the whole community, because it is. Do not post anything you would not be comfortable with every member seeing.

Do not include personal information you would not want shared, such as your home address, phone number or bank details.

5. Community rules

Orlune only works if it stays a place people actually want to be. So:

Do:

• Be kind, honest and useful

• Give credit where it is due

• Respect other members' confidences and ideas

• Report anything that does not sit right

Do not:

• Bully, harass, insult, intimidate or humiliate anyone

• Post anything hateful, discriminatory, threatening or obscene

• Spam the community, or use Orlune primarily to sell to other members

• Post anything unlawful, or anything that infringes someone else's copyright, trade mark or other rights

• Share other members' content, screenshots or information outside Orlune without their permission

• Impersonate anyone

• Scrape, copy or harvest member data

• Try to break, hack or reverse-engineer the app

We may remove content or suspend accounts that break these rules. For serious breaches, we may close an account permanently and without notice.

6. Your content stays yours

You own everything you post on Orlune. We do not claim ownership of it and we will never sell it or license it to anyone else.

To make the app work, you give us permission to store, host and display your content within Orlune. That is all this permission covers, and it ends when you delete the content or your account.

You confirm that you have the right to post what you post, and that it does not break anyone else's rights.

Using your content in our marketing

Sometimes we would like to share something from inside the community in Orlune's marketing, for example a post, a question or a piece of feedback.

We will not do this without asking you first. You can also tell us at any time that you would rather we did not, and we will not ask again.

If you have opted in and change your mind, email us and we will stop using it going forward.

7. Reporting and moderation

If you see something that breaks these rules, report it in the app or email us.

We aim to review every report within 72 hours. We may remove content, warn a member, suspend an account or remove someone permanently, depending on what has happened.

We will not always be able to tell you the outcome of a report about another member, because of that person's privacy.

Moderation is carried out by the Orlune team. We do our best, but we cannot review everything posted on the app before it appears, and we are not responsible for content posted by members.

8. The Orlune group chat

We may invite you to join an Orlune group chat hosted on Telegram.

Telegram is a separate service run by a third party. It is not part of the Orlune app and it is not covered by these terms. If you join, you are also agreeing to Telegram's own terms and privacy policy.

Please note:

• Set a Telegram username before you join. If you do not have one, your phone number may be visible to other people in the group.

• Anything shared in the group chat is outside Orlune's moderation. We will do what we can, but we do not control the platform.

• Joining is entirely optional.

9. The expert directory

Orlune lists independent experts who offer services to business owners.

We are an introducer, nothing more. If you engage an expert you find through Orlune:

• The agreement is between you and them. Orlune is not a party to it.

• We do not receive any payment or commission from that arrangement.

• We do not supervise, manage or take part in the work.

• We are not responsible for the quality of the work, the outcome, the price, or anything that goes wrong.

What our review actually means. Experts in the directory are hand-picked and personally reviewed by the Orlune team. We look at their track record, their reviews, the services they offer and who they have worked with. We form a view on whether they are good to work with.

We do not verify qualifications, professional memberships, insurance, licences or accreditations. Please do your own checks before you engage anyone, exactly as you would with any other supplier.

If you have a poor experience with an expert, tell us. We cannot resolve the dispute for you, but it will inform whether they stay in the directory.

10. The business toolkit and affiliate links

The Orlune toolkit contains tools, services and discounts from other companies.

Some of these links earn Orlune a commission. It never costs you more, and it helps keep Orlune free for members. Where a link earns us a commission, we mark it clearly.

Some partners give Orlune members a discount or a perk. Others pay us a commission but do not offer members anything extra. We show you which is which, because you should know.

Everything in the toolkit is provided by a third party. We are not responsible for their products, services, pricing or support, and your agreement is with them, not us.

11. Events

Orlune events fall into two categories, and it matters which is which. We label every event in the app so you can tell.

Orlune events

These are organised and run by us. We hold public liability insurance for our own events.

Tickets for Orlune events can be refunded up to 14 days before the event date. Within 14 days of the event we cannot offer refunds, because at that point costs are committed. If we cancel an Orlune event, you get a full refund.

Member-organised events

Any member can create an event and invite the community. This is the point of Orlune, and we love that it happens. But you need to understand how it works.

If you organise an event:

• You are the organiser, not us. Orlune is the noticeboard.

• You are responsible for your own public liability insurance, and you must confirm you have appropriate cover before your event goes live.

• You are responsible for the venue, licences, safety, accessibility and anything else the event needs.

• You set your own refund policy and you must show it clearly when people book.

• You handle refunds, cancellations and complaints yourself. We do not process them.

• If you need to change or cancel, tell attendees as soon as you reasonably can.

• You must not use Orlune events to mislead people, run anything unlawful, or sell something other than what you advertised.

If you attend a member-organised event:

• Orlune does not organise, vet, inspect or insure it.

• Orlune is not liable for anything that happens at it.

• Your agreement, including on refunds, is with the organiser.

• Please use your judgement, as you would with any event you found anywhere else.

We may remove an event listing at any time if we have concerns about it.

12. Emails from us

We will send you emails you need in order to use Orlune, such as sign-in details, booking confirmations and important account or service updates. These are part of the service and you cannot opt out of them while you have an account.

Marketing emails, such as the Orlune newsletter, are separate and entirely optional. You only get them if you tick the box to say you want them, and you can unsubscribe at any time using the link in any email.

13. Analytics and how we use the app data

We use analytics to understand how Orlune is being used, so we can make it better. We also use error reporting so we know when something breaks.

Analytics is optional and we ask you first. When you first open the app you can choose whether to allow it. If you say no, we do not collect it, and the app works exactly the same either way. You can change your mind at any time in your settings.

Error reporting is part of running the app safely and cannot be switched off. It collects technical information such as your device model, operating system and what went wrong. It does not tell us anything about what you post or who you are talking to.

Both of these services are provided by companies based outside the UK. Our Privacy Policy sets out who they are and what safeguards we have in place.

14. Leaving Orlune

You can delete your account at any time from within the app, or by emailing us.

When you delete your account:

• Your profile, photo and personal details are removed

• Your posts, comments and likes are permanently deleted

• Your data is removed from our live systems straight away, and from our encrypted backups within 7 days

• Two things are kept. Any events you organised stay in the app so other members are not affected, but your name is removed and you appear only as a "deleted user". And we keep payment records where the law requires it, for six years.

Deleting your account does not automatically remove you from the Telegram group chat. You will need to leave that yourself.

Some parts of these terms continue to apply after you leave, including the sections on liability and governing law.

15. We can suspend or close accounts

We may suspend or close your account if:

• You break these terms

• We reasonably believe you are putting other members at risk

• You are using Orlune unlawfully or fraudulently

• We are required to by law

Where it is appropriate and safe to do so, we will tell you why. In serious cases we may act immediately and without notice.

16. Orlune's own intellectual property

The Orlune name, logo, branding, app, design and content belong to us. You cannot copy, reproduce, modify or reuse them without our written permission.

17. What we are and are not responsible for

Orlune is a community platform. We do our best to keep it running well and to keep it a good place to be, but:

• We do not guarantee the app will always be available or fault-free

• We are not responsible for the accuracy of anything posted by members

• Nothing on Orlune is professional advice. Members and experts share opinions and experience, not regulated financial, legal, tax or medical advice. Get proper advice before making decisions about your business.

• We are not responsible for third party services, including experts, event organisers, toolkit partners, Telegram or Stripe

• We are not responsible for anything that happens between members, online or in person

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Subject to that, we are not liable for business losses, lost profit, lost data, lost opportunity, or any indirect or consequential loss.

Since membership is free, our total liability to you for anything connected with Orlune is limited to £100.

18. Changes to these terms

We may update these terms from time to time, for example if we add new features or the law changes.

If a change is significant, we will give you at least 30 days' notice by email or in the app before it takes effect. If you are not happy with a change, you can delete your account.

Smaller changes, like fixing a typo or clarifying wording, may take effect straight away.

19. General

Governing law. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live outside England and Wales, you may still have rights under your local consumer law, and nothing here takes those away.

If part of these terms does not work. If any part of these terms turns out to be unenforceable, the rest still applies.

Transferring these terms. We may transfer our rights and obligations under these terms to another business. You cannot transfer yours.

Complaints. Email us at [harriet@orluneuk.com] and we will do our best to sort it out.

20. Contact us

ORLUNEUK LTD 7 Cloverleaf Court, Rhodesia, Worksop, S80 3GU Company number 16254968

Email: [harriet@orluneuk.com]